Return & Refund Policy

At Jorviane Bags, customer satisfaction is our top priority. We understand that sometimes a product may not fully meet your expectations. This Return and Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted.

1. Return Eligibility

We accept returns within 7 days from the date you receive your order.

To be eligible for a return:

  • Items must be unused, unworn, unwashed, and in the same condition as received

  • Products must be returned in their original packaging, including tags, accessories, and any included materials

  • Items showing signs of wear, misuse, damage caused by the customer, or missing original packaging may not be accepted

Certain items may be non-returnable, including clearance items or products marked as final sale.

2. Return Process

To initiate a return, customers must contact our customer support team within 7 days of delivery.

Please provide:

  • Order number

  • Reason for return

  • Photos or videos (required for damaged, defective, or incorrect items)

Once your return request is approved, we will provide return instructions.
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

3. Exchanges

We accept exchanges within 10 days from the date of delivery.

Exchanges are subject to product availability and may include:

  • Size changes

  • Color changes

  • Exchange for another item of equal value

If the requested replacement is unavailable, customers may choose to receive a refund instead.

Additional shipping fees may apply depending on the reason for the exchange.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method used at checkout

  • Please allow 5 to 10 business days for the refund to be processed and reflected in your account

Refund processing times may vary depending on your bank or payment provider.

5. Late or Missing Refunds

If you have not received your refund after 10 business days, please:

  1. Check with your bank or payment provider

  2. Contact our customer support team for further assistance

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please notify us within 48 hours of delivery.

We may request photos or videos to verify the issue.
Once confirmed, we will arrange a replacement or full refund at no additional cost.

7. Order Cancellations

Orders may be canceled only before they are processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the standard return process.

8. Non-Returnable Situations

We reserve the right to refuse returns in the following cases:

  • Requests made after the return window

  • Items returned in used or damaged condition

  • Items returned without original packaging or tags

  • Returns that do not comply with this policy

9. Contact Information

If you have any questions regarding this Return and Refund Policy, please contact us:

Jorviane Bags
📧 Email: contact@jorviane.store
📞 Phone: +1 (918) 661-1617
📍 Address:
10125 Courtney Palms Blvd
Tampa, FL 33619
United States